Even the most confident people may experience a moment of awkward silence in an interview when the conversation stops. To avoid this, use open-ended questions (usually beginning with who, what, where, when, why, how, etc.) to encourage a flow of information and a method of transitioning smoothly from one topic to the next. Closed questions are answered with a simple “yes” or “no”; they confirm or establish facts. You gather more valuable information asking, “How will my training unfold?” instead of “Will there be training?” Open-ended questions allow you to gather details and impressions and subtly guide the discussion into areas of interest.